Privacy Policy

This Privacy Policy explains how Neremoma Appliance Repair ("we", "us", "our") collects, uses, and safeguards personal data when you use our online platform, contact us, or engage our appliance repair services.

By using our site and services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our site and services.

Who We Are & Contact

Business Name: Neremoma Appliance Repair

Address: Halblehengasse 1A/7, 2201 Gerasdorf bei Wien, Niederösterreich, Austria

Email: service@neremoma.shop

Information We Collect

Contact details: name, email address, phone number, and postal address when you request service or contact us.
Service details: appliance type, issue descriptions, appointment preferences, and related information necessary to perform repairs.
Usage data: technical information such as IP address, browser type, device identifiers, pages visited, and timestamps when you browse our site.
Cookies and similar technologies: preferences, session information, and analytics data to improve site performance and user experience.

How We Use Information

To provide, schedule, and perform appliance repair services.
To communicate with you regarding inquiries, appointments, confirmations, and updates.
To improve our site, services, and customer support through analytics and feedback.
To comply with legal obligations and enforce our agreements.
For security, fraud prevention, and to protect the integrity of our services.

Cookies & Tracking

We use cookies and similar technologies to remember preferences, maintain sessions, and analyze site usage. You can adjust your browser settings to refuse or delete cookies. However, some features of our site may not function properly without them.

Legal Bases (GDPR)

Where the GDPR applies, we process personal data based on one or more of the following legal grounds:

Contractual necessity: to perform appliance repair services you request.
Legitimate interests: to improve our services, ensure security, and communicate relevant updates.
Legal obligations: to comply with applicable laws and regulations.
Consent: where required, for specific optional uses (e.g., certain analytics or marketing communications).

Data Sharing

We do not sell personal data. We may share information with trusted service providers who assist in operating our site, scheduling, communications, analytics, payment processing, and performing repairs. These parties are bound by confidentiality and data protection obligations.

We may also disclose information if required by law, in connection with legal claims, to protect our rights, or in the event of a business transfer where data remains subject to this policy.

Data Retention

We retain personal data only as long as necessary for the purposes described, to fulfill service requests, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymize it in line with applicable laws.

Your Rights

Where applicable, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, and to data portability. You may also withdraw consent where processing is based on consent.

To exercise these rights, please contact us at service@neremoma.shop. We may need to verify your identity before fulfilling requests.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers

If personal data is transferred outside your country or the EU/EEA, we will take appropriate safeguards in line with data protection requirements, such as standard contractual clauses or equivalent measures where applicable.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of our site or services after changes take effect indicates acceptance of the updated policy.